TRUST:noun.mass noun. 1. Firm belief in the reliability, truth, or ability of someone orsomething. relations have to be built ontrust
ABOUT THE ITEM
SWAROVSKI BRILLIANT BUTTERFLY – CRYSTAL AURORE BOREALE AB 5031512, MIB, COA
SHIPPING
Your item will be shipped express, insured with track and trace andsignature on delivery. Shipping iscalculatedbased on the item selling at full price. We will recalculate the shippingcharges if the selling price is altered. We only charge you the amount we arecharged by the shipping company and it is really the insurance that is soexpensive. International shipping will be higher. We previously absorbedthe cost of shipping, but the insurance, along with the other fees that we pay,just got too high. At least this way, we can keep the actual price of theitem as low as possible.
We always use Australia Post Express Post or a courier service.This is so that we can be absolutely sure your item will arrive quickly.Also, in case there is a problem, Australia Post will open an investigationquickly and can usually find your item. Standard Post clients have towait 30 days to open an investigation and this, in our opinion, is too long forthe client to wait.
INTERNATIONAL BUYERS/CUSTOMS
Please note, that for international buyers there may be customs dutiesor taxes that may be due and which the buyer must pay. If you are unsure whether your item will attract customs fees, wesuggest that you call your local Customs Department to enquire. Sometimes, we may be able to assist you with information
30 DAY MONEY BACK GUARANTEE
We are happy to accept returns for almost any reason, as long as theitem is in the same condition as when it left here.
Of course if an item can be proven to have been damaged in transit, youcan rest assured that it has been insured. There are steps for you tofollow so we can claim the insurance to reimburse you, so please let us know theminute you open the parcel. We pack our parcels very carefully and havehad no damage to date.
There are only four reasons why you would not be eligible for a refund:
1. If the item has been altered from the original item sentto you
2. If the item is damaged after it has been delivered to you
3. If the item has been damaged in transit and the buyer isnot co-operative in supplying photos and a description of how the goods arrivedto you. We can only reimburse you when the carrier has acceptedresponsibility for any damage, which means we will need many photos and adescription to supply to them. If the carrier does not acceptresponsibility for the damage, no refund will be forthcoming
4. If your item attracts customs duties or fees and you refuse topay them. The goods will not be released to you until that happens and wewill not reimburse you for not paying the customs fees
We are more than happy to help you in any way that we can and are hereto solve any problems for you. Please contact us by eBay messaging or ourphone number is also in the contact details and we will always put youfirst!
FEEDBACK
We also do very much appreciate you taking the time to leave us positivefeedback if we have met or exceeded your expectations, which is our aim.We also please ask you not to leave negative feedback until we have been giventhe chance to solve any problem you may have.
ABOUT US
We are one of the truly honest sellers on eBay. We are honest aboutour descriptions and you can trust that if we say something is genuine, then itis. We have the 30 day money back guarantee for a reason - because we know thatwhat you get is what is described.
We buy from the best sources. Our items are of a very high quality, but not all of them have their original boxes. Please make sure you read whether a Swarovski item comes with its box and its outer cover. They all come with their COA. Some of the outer boxes are not perfect and this is only the case if the item has been pre-owned. We will describe the quality of the outer boxes in the description
Please also feel that you can come to us for advice about what to buyand where to find it at a reasonable price, if you are looking for a certainitem we dont have. We can either find it for you, or point you in theright direction. So feel free to contact us with any questions if youneed help buying jewellery, Swarovski or any other items we specialise in on eBay. Weare happy to help to make sure you get value for money and are not duped by badsellers.
We sell on eBay certainly because its a business, but mainlybecause its a joy! Know that when you come to us we want to ensure youget what you want - even if its not from us! Trust is the basis on whichwe work and ethics underpin everything that we do.
noun. noun.1.ethics[plural]moralprinciples that control orinfluence a persons behaviour
